Legal
Refund Policy
We want you to try Site Monitor without worrying about being stuck with it. This page explains exactly when you can get your money back, and when you can't, so there are no surprises.
The short version
- Your 14-day trial is free. Cancel before it ends and you are never charged.
- Your first paid purchase is covered by a 14-day money-back guarantee, no questions asked.
- After that, subscriptions are non-refundable. You can cancel any time and keep access to the end of the period you paid for.
- We do not give prorated refunds for cancellations, downgrades, or unused sites.
1. Free trial
Every new account gets 14 days of the Agency plan free, and no card is needed to start it. We email you twice: 3 days before the trial ends and on the day it ends. If you choose a plan during the trial, nothing is charged until the trial ends, and if you cancel from Manage billing before then you are not charged at all. If you don't choose a plan, monitoring keeps running for 3 more days and then pauses; nothing is deleted and nothing is charged.
2. 14-day money-back guarantee
If you are not happy with your first paid subscription, email support@concepcion.work within 14 days of the first charge and we will refund it in full. This applies to the first payment on your account, whether monthly or yearly. We may ask what went wrong, because we would like to fix it, but you do not need a reason.
Refunds go back to the original payment method and usually appear within 5–10 business days depending on your bank.
3. After the first 14 days
- Monthly and yearly renewals are non-refundable once charged. Cancel before the renewal date to avoid the next charge.
- Cancellation takes effect at the end of the current billing period. You keep full access until then. We do not refund the unused part of a month or year.
- Downgrades apply straight away. The unused part of the higher price is credited to your next invoice, not refunded.
- Unused sites or features you did not use are not grounds for a refund.
4. When we will always make it right
Regardless of the above, we will refund or credit you if:
- you were charged twice for the same period;
- you were charged after we confirmed your cancellation;
- a billing error on our side charged you the wrong amount.
Email us with the charge date and amount and we will sort it out within a few business days.
5. How to cancel
Sign in, open Settings → Billing, and choose Manage billing. Cancellation is self-serve and takes effect at the end of your paid period. If you cannot sign in, email us from the address on your account.
6. Chargebacks
If something looks wrong on your statement, please contact us before disputing the charge with your bank. We can usually resolve it faster than a dispute, and a chargeback on a valid charge may result in the account being closed.
7. Contact
Concepcion.Work · support@concepcion.work
This policy forms part of our Terms of Service.