Legal
Terms of Service
These Terms of Service (the "Terms") are a contract between you and Concepcion.Work ("we", "us", "our"), the provider of Site Monitor (the "Service"). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a company or agency, you confirm that you have authority to bind that organization, and "you" means that organization.
1. The Service
Site Monitor checks the availability of website addresses you choose to monitor, records the results, and sends alerts and reports to the recipients and channels you configure. Depending on your plan, the Service may also let you send alerts and reports from your own email domain, publish public status pages, add team members, and route alerts to Slack, webhooks or SMS. Plan limits and features are described on our pricing page and may be updated from time to time.
2. Accounts
- You must provide accurate account information and keep it current.
- You are responsible for keeping your credentials secure and for everything done under your account, including by team members you invite.
- The Service is for business use by people aged 18 or older. It is not directed at children.
- Tell us promptly at support@concepcion.work if you believe your account has been accessed without permission.
3. Acceptable use
You agree that you will:
- only monitor websites you own, operate, or have authorization from the owner to monitor;
- not use the Service to load-test, probe for vulnerabilities, scrape, or otherwise interfere with any website or network;
- not use the Service to send unsolicited messages, or configure alert recipients who have not agreed to receive them;
- not attempt to gain unauthorized access to the Service, other accounts, or our infrastructure, or to circumvent plan limits;
- not resell or sublicense access to the Service itself, except by offering monitoring to your own clients through the white-label features we provide;
- not use the Service in violation of any applicable law.
We may suspend or limit an account that we reasonably believe is breaching this section, and will notify you where practical.
4. Your clients
If you use the Service to monitor websites for your own clients, you are responsible for your relationship with those clients, for having the right to monitor their sites, and for the content of any reports or status pages you publish under your brand. Your clients are not parties to these Terms and we owe them no obligations under it.
5. Fees, trials and renewal
- Trial. New accounts receive a 14-day free trial of the Agency plan. No payment method is needed to start it. If you choose a plan during the trial, it applies straight away and billing starts when the trial ends; if you choose in the trial's last 2 days, the first charge may come up to a day after the trial ends, never before. We email you 3 days before the trial ends and on the day it ends. If the trial ends without a paid plan, monitoring continues for 3 days and then pauses; nothing is deleted.
- Billing. Plans are billed in advance, monthly or yearly, at the prices shown on the pricing page when you subscribe. Yearly plans are priced at 10 months of the monthly rate. Subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time, self-serve, from Manage billing in Settings → Billing. Cancellation takes effect at the end of the current period and you keep access until then.
- Plan changes. A change to another plan on the same billing interval applies straight away: an upgrade is charged now, prorated for the rest of the period, and a downgrade is credited, prorated, to your next invoice. Switching between monthly and yearly starts a new billing period that day, with credit for the unused time on the old one. If your new plan has lower limits, the sites and team members over the limit are paused and the oldest are kept, and check history beyond the new plan's retention is deleted after 7 days.
- Refunds. Your first purchase is covered by a 14-day money-back guarantee: email support@concepcion.work within 14 days of the first charge. Otherwise fees are non-refundable and we do not offer prorated refunds for partial periods, downgrades, or unused sites. See our Refund Policy.
- Failed payments. If a payment fails, we retry it for 7 days and notify you, and monitoring keeps running meanwhile. If it is still unpaid after that, your subscription is canceled and monitoring is paused. Your sites, history and settings are kept.
- Price changes. We may change prices with at least 30 days' notice by email. Changes apply from your next renewal after the notice period.
- Taxes. Prices exclude taxes. Sales tax, VAT or GST is calculated from your billing address and added at checkout and to your invoices. You can add a tax ID at checkout, and where a valid tax ID means reverse charge applies, no tax is added.
Payments are processed by Stripe. We do not store your full card number.
6. Monitoring disclaimers
Uptime monitoring is inherently imperfect, and you should not rely on the Service as your only way of knowing whether a website is working. In particular:
- Checks run on a schedule and may be delayed, skipped, or fail because of our infrastructure, network conditions, or the behavior of the monitored site.
- A check can report a site as down when it is reachable by others, or as up when some visitors cannot reach it.
- Alerts are delivered through third-party email, messaging and SMS providers, and through SMTP servers you configure. Alerts may be delayed, filtered as spam, or not delivered at all.
- The Service is not a substitute for your own monitoring, backups, security practices, or incident response, and is not a guarantee of any website's availability.
- SSL expiry warnings and similar checks are provided as a convenience and may be inaccurate.
We do not promise any particular detection time, check frequency, alert delivery time, or level of availability of the Service.
7. Your data and privacy
Our Privacy Policy explains what we collect and how we use it. Where you are a controller of personal data under the GDPR or similar laws, our Data Processing Addendum applies. You keep ownership of the URLs, configuration and content you put into the Service, and grant us the right to process it to provide the Service.
8. Intellectual property
The Service, its software, design and documentation belong to Concepcion.Work and its licensors. These Terms do not transfer any of that to you. You may not copy, modify, reverse engineer or create derivative works from the Service except as allowed by law. If you send us feedback, we may use it without obligation to you.
9. Third-party services
The Service depends on third-party providers, including hosting, database, email, SMS and payment providers, and may connect to services you supply such as an SMTP server or Slack workspace. We are not responsible for those services, their availability, or their terms, which you are responsible for complying with.
10. Service provided "as is"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT CHECKS OR ALERTS WILL BE ACCURATE, TIMELY OR DELIVERED. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CONCEPCION.WORK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST BOOKINGS OR CUSTOMERS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, INCLUDING ANY MISSED, DELAYED, INACCURATE OR UNDELIVERED CHECK OR ALERT, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE FEES YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits apply even if a remedy fails of its essential purpose, and do not limit liability that cannot be limited by law.
12. Indemnity
You will defend and indemnify Concepcion.Work against claims, damages and costs (including reasonable legal fees) arising from your use of the Service in breach of these Terms, from websites you monitor without authorization, or from your relationship with your clients.
13. Termination
- By you. You may cancel your subscription at any time from Settings → Billing, and may delete your account from Settings. Deleting your account cancels any subscription at once, without a refund, and removes your sites, history and settings.
- By us. We may suspend or terminate your account if you materially breach these Terms, if fees remain unpaid after the grace period, or if we are required to by law. Where reasonable, we will give you notice and a chance to fix the problem first.
- Effect. On termination your right to use the Service ends. We delete account data within 30 days of account deletion, except billing records we must keep by law and backups that expire on their own schedule. Sections 6 and 8 through 16 survive termination.
14. Changes to the Service and these Terms
We may change or discontinue features of the Service. We will give at least 30 days' notice before discontinuing the Service as a whole. We may update these Terms; if a change is material we will notify you by email or in the app at least 14 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.
15. Governing law and venue
These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict of law rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in New Jersey, and you consent to their jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.
16. General
- These Terms, with the Privacy Policy, Refund Policy and (where applicable) the Data Processing Addendum, are the entire agreement between you and us about the Service.
- If any part of these Terms is found unenforceable, the rest remains in effect.
- You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
- Our failure to enforce a provision is not a waiver of it.
- Notices to you may be sent to the email address on your account. Notices to us go to support@concepcion.work.
- Neither party is liable for delays caused by events beyond its reasonable control.
17. Contact
Concepcion.Work · support@concepcion.work